Atlanta Gas Light
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Atlanta Gas Light Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Atlanta Gas Light has 1.3 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fix gas leaks.
Cons: Horrible customer service, No defacto customer service, Rude agent.Recent recommendations regarding this business are as follows: "Pay your bill on time. Companies like this make their money from people who don't pay on time and have to pay a reconnection fee.", "Find a legislative person who gives a ***", "Go all electric if you can so you don't have to deal with these bastards", "not worth the effort; they don't want to give discounts but simply the PR", "If you can, go electric - you don't want to ever do business with these fools.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Atlanta Gas Light has 1.3 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fix gas leaks.
Cons: Horrible customer service, No defacto customer service, Rude agent.Recent recommendations regarding this business are as follows: "Pay your bill on time. Companies like this make their money from people who don't pay on time and have to pay a reconnection fee.", "Find a legislative person who gives a ***", "Go all electric if you can so you don't have to deal with these bastards", "not worth the effort; they don't want to give discounts but simply the PR", "If you can, go electric - you don't want to ever do business with these fools.".
Consumers are not pleased with Diversity of Products or Services and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Atlanta Gas Light Reviews
"Excellent service!!!"
After my co sensor activated in my basement last night I initially called my local Fire Dept. who responded and found dangerous levels of CO. After the house...
"These people do not care about wellbeing"
My gas was shut off last week; admittedly, it was my fault, I hadn't paid my bill. I tried to make a payment multiple times online, and the website wasn't...
Smyrna, Georgia
These people do not care about wellbeing
My gas was shut off last week; admittedly, it was my fault, I hadn't paid my bill. I tried to make a payment multiple times online, and the website wasn't working.
I called customer service once they had shut it off, and the woman who helped was helpful at first.
She gave me my amount due. Then slapped on another $150 for reconnection and then another $60 for some other fee because my gas had been shut off. I told her I had not received communication my gas was going to be shut off - no call, no letter. She said she would wave the $60 fee.
Great. I made my payment, and then she PROCEEDED TO TELL ME I WOULDN'T HAVE SERVICE UNTIL NEXT WEEK. Y'all. My gas was shut off on Thursday (admittedly, I didn't notice, because I still had hot water in my water tank and I didn't cook that night...and it was decent weather).
She proceeded to tell me I would not be able to have my gas reconnected until the following week and the earliest would be Monday afternoon.
FIVE DAYS LATER.
Now again, this was my own dumb fault for not paying on time and not just calling to pay over the phone when the website wouldn't work. I got busy with work, completely forgot about it. But you pay a company TWICE what you owe them, and then they still say "sorry - you'll have to wait five days for service". That's ridiculous.
Fortunately, I did not suffer, but I know for a lot of people/families out there, they probably don't have family to stay with or additional income to just order food/go out to eat, or purchase a heater to keep them warm if it got too cold.
It's ridiculous a gas company can't provider reconnection for someone at least the next day. And let me tell you - they are waiting until the last minute for this appointment. My appointment time frame is 12-4. It's after 3 p.m.
and the status has not changed yet to "on the way".
This makes me angry not necessarily for myself, but other people who depend on this essential service for medical reasons, or if they are elderly, can't afford to run out and pick up takeout to eat instead, etc.I almost feel like the way this is handled is inhumane.
You demand $200 extra for service to be turned on - most of these people probably can't afford it, and you still don't provide service for days. Do better.
User's recommendation: Pay your bill on time. Companies like this make their money from people who don't pay on time and have to pay a reconnection fee.
Augusta, Georgia
The worker came and left
Chamblee, Georgia
Atlanta gas light sucks
- Service sucks
Preferred solution: Deliver product or service ordered
Atlanta, Georgia
No bill yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pass-through charges are $38 for a $44 gas bill.
Preferred solution: Apology
User's recommendation: Find a legislative person who gives a ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service
My gas is through GNG. Atl Gas Light came to turn it on.
The technician claimed that the water heater could not be turned cause there was something wrong with it. I noticed that the genius was checking the structure for the apartment building next to mine. A fact which was confirmed by the maintenance who confirmed there wasnt a damn thing wrong with the water heater in the structure that's connected to the building I live in.
I call customer service and get told in a very condescending voice about what they WONT and DONT do despite the fact it was THEIR mistake that the technician was checking a water heater for a place that's not even occupied. I'm paying for gas I can't even get!!!
- Rude agent
- Horrible customer service
Preferred solution: I have a condition that has been worsened cause I've had to take cold showers. Plus I have burn injuries from heating water in a kettle and expenses cause from paying for single nights at hotels just to be able to take a *** shower.
User's recommendation: Go all electric if you can so you don't have to deal with these bastards
Atlanta, Georgia
Almost totally unreachable and when you do they do nothing
- Fix gas leaks
- No defacto customer service
Preferred solution: Apology
User's recommendation: not worth the effort; they don't want to give discounts but simply the PR
Chamblee, Georgia
Disconnected my service without my consent
Preferred solution: Never to have to do business with these people again. I had to switch out all my gas appliances
User's recommendation: If you can, go electric - you don't want to ever do business with these fools.
Refusal to come out and turn gas on
Preferred solution: Come back and turn my gas on, and check appliances.
Good to know
Jonesboro, Georgia
Technician was rude
Preferred solution: Let the company propose a solution
User's recommendation: they need to hire better people who are not rude
Failure to reconnect immediately medical when GNG disconnected erroneously
Preferred solution: Immediate reconnect because of my critical lung issues-you were here this morning to disconnect erroneously you can surely come back and fix what you did wrong
Smyrna, Georgia
Terrible customer service
Disrespectful
Preferred solution: Let the company propose a solution
Destroyed my yard
Preferred solution: Fix my yard like you said you promised.
No customer service in 2019
Horrible customer service and even worse technicians.
As a gas south customer in Georgia for over 30 years, i requested my gas service to be suspended while I was at my vacation home in another state. Of course they did that no problem in fact they did it the very day I asked them.
When it was time for me to return, I made arrangementsthreecdays before with the Gas South operators to have my gas turned back on. I was assured and given a confirmation number for an appointment on Tues July 18 2017 between 8am and 4pm. At 9:30 a.m. I Went Out My Backdoor to retrieve something from my car, as we had moved our stuff back from our vacation home both cars were in driveway fully loaded as well as all doors open to the house windows as well.
I found a tag from the Atlanta gas light technician that said no one home so he could not do installation. I called gas south immediately and they informed me that he was an independent contractor through Atlanta gas light and I would have to call Atlanta gas light in order to resolve my issue. After I called and made a complaint the technician miraculously showed up at my door looking very unprofessional without a uniform; he was in street clothes. I asked him about why he didnt hook up my gas scheduled for the previous day.......he kept trying to hand me new customer information and talk over me not answering my inquiry about why he didn't hook up gas.
30 years people.......30 years I've been a customer and they have technicians who are on some type of power trip or something and get to determine when and if you get a service you requested and paid for in advance... this is wrong just plain wrong. My technicians name is Mark Conner. I live in Thomaston GA...........wonder if he lives here.......
the other technician they have does, and the ones previously employed by Atlanta Gas Light when they were a local provider (before deregulation) lived here as well. Three of the four born and raised here, I suspect Mr. Conner is a local too.... What has happened to customer service and pride?
Why isn't anyone accountable for these screw ups? Very discouraging and dissapointing.
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You called on Friday the 9th. Today is the 12th.
That is not FIVE DAYS LATER. That is the next business day from when you made payment.
You can capitalize it all you want. It doesn’t make math for dummies true.
You did not pay a company twice what you owed them. You paid your bill plus any late fee AND a reconnection fee.
You seem to think you were randomly paying extra. And it was $150, not $200. Don’t round up. Going forward, determine what your due date is.
Go 7 days earlier than that date, the 8th for argument’s sake. Go to your phone and set up alerts on the 8th for the next 6 months as a reminder. Program their phone number into your phone as a contact. Set up email and text alerts with the company for correspondence.
Assume ALWAYS if your bill is due on the 15th, your gas will immediately be shut off at 12:01 on the 16th. Don’t bring others’ circumstances, hypothetical medical conditions into your argument about YOUR bill.
You made them wait for your money. You can wait for reconnection.